Namoi designs create one off and short run production & handmade garments in Australia
Payment Options | At Namoi Designs we have several payment options available to you. Paypal is the most secure form of payment available to you via out online shop, phone and eftpos. Alternatively if there is a product you have seen on the website you are most welcome to email me firstname.lastname@example.org
Returns | We offer an exchange in size and colour and are also happy to exchange the item for a credit voucher if the item is considered inappropriate. We are unable to offer a refund unless the claim is in accordance with the fair trade practices act and the item is deemed to be & recognised as faulty. If you have purchased online and you feel you have been mislead please email Namoi designs immediately for clarification and exchange/ refund options. Please notify us of your intention to return any item within 24 hours of delivery via email. All claims need an authorisation number in order for your claim to be processed. All items sent without an authorisation number will not be accepted and will be returned to the sender at the sender’s expense.
Exchanges | We will happily offer an exchange of your item if it has not been worn, washed or damaged in any way in original condition with swing tags attached. Please ensure a return authorisation number is obtained via email from Namoi Designs prior to sending item back as goods will not accepted without & the item will be returned at senders expense. All returns must be made within 7 days of receiving your goods.
Damaged/Faulty Goods | Prior to dispatching your order each item is individually inspected to ensure it is not faulty on our end, they are carefully packaged to ensure they leave & arrive to you in perfect condition. In the event that your goods do arrive in an unsatisfactory condition please notify us immediately.
Sale Items | Please note that all SALE items are not eligible for an exchange or a refund in accordance with the Fair Trades Practices Act.
Made to Order| Namoi Designs manufacture garments from our shop & studio on Glen Osmond Rd Eastwood. Our Made to Order service involves minor alterations to our Namoi Designs. The minor alterations include lengthening or shortening the hems and sleeves, making a style in a size not produced or in stock and using a different fabric. The cost of a Made to Order style will be the original retail price plus an additional 20% to cover the costs and time involved. There will be no fittings during the making. Made to Order garments require a 50% deposit of the estimated total upon ordering. Made to Order garments are non refundable & non exchangeable. There is an expectation that the Made to Order style will be paid in full at the time of completion.
A further $70 per hour will be charged if a fitting or non-standard fabric is desired or additional pattern making is necessary. This will be charged to the final amount of the Made to Order style.
Namoi Designs is an Adelaide based Fashion Label. Designed & Made in Adelaide, South Australia. Namoi Designs Shop & Studio open Monday to Saturday, 29 Glen Osmond Road Eastwood SA. Shop online 24 hours a day. Australian Made Fashion Label.